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xH7?tsf Q8NX)R Job Responsibility:
XX@ZQcN Pre-Sales Support (60%)
Hz~zu{;{J ● Accompany Altium TSM, Channel Partners, their Account Managers and technical staff on sales
uH]OEz\H' appointments and/or conference calls
eRYK3W ● Provide technical support in sales presentations, product demonstrations, and seminars
ok[i<zl;' ● Assist sales in technical development of programs, materials and sales strategy
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c ● Complete Request for Proposal (RFP) responses, enabling Altium sales management to focus on
d$RIS+V large account opportunity expansion
NUZl`fu1Z4 ● Help Channel Partners and TSM establish and manage technical relationships with large
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● Serve as the technical consultant for large-scale customer proposals
\G[$:nS ● Develop training materials and co-develop sales programs and contents, from a technical
F847pyOJnf perspective
&&+H+{_Q ● Deliver public and private training classes onsite (and web demos)
s*[bFJwN Technical Support (30%)
pkzaNY/q ● Provide post sales technical support and training for Channel Partner accounts
zdYjF| ● Provide second level support and training for new Channel Partners, their AM’s and technical
:]KAkhFkbb staff as needed
}pYqWTG ● Provide general product support via email, phone or user forums
+R &gqja ● Assist in the development of written materials such as technical notes, knowledge base articles
vt8By@]: and product training materials
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2Y ● Support service project and system integration development(consulting, testing and
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n:,' implementing)
JI}'dU>*U: ● Establish, maintain and manage internal relationships among Altium Sales, Support teams &
}j%5t ~Qa R&D
Y|n"dMrL Self Development (build and maintain technical knowledge level) (10%)
p'%s=TGwv ● Work with early product releases to understand new features and their value
AKC`TA*E ● Remain current on key industry issues and trends e.g. through magazine and web articles, white
8=l%5r^cq papers, press releases, conference proceedings, trade shows, seminars, tutorials and other
W4S,6( methods
Upe%rC( ● Concerned about the competitor's products, understand their strengths
KPF1cJ2N Qualification/requirements:
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'+"M2r ● Electronic Engineering qualification preferred or equivalent experience
$i&zex{\ ● 5+ years technical/pre-sales experience
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● Experience in a customer support
rvice environment (preferred)
C]6O!Pb0 ● Knowledge of the electronics industry including familiarity with key issues, design processes and
1#x0 q:6 products
(zk"~Ud ● Knowledge of
PCB design,
FPGA design, system design and/or embedded software development
\hXDO_U ● Fundamental understanding on Strategic Sales approach (preferred
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