i^DZK&B@u $v+t~b J;7O`5J 'x!5fAy Job Responsibility:
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M' :.QT Pre-Sales Support (60%)
<lwkjt=RV ● Accompany Altium TSM, Channel Partners, their Account Managers and technical staff on sales
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\rI appointments and/or conference calls
qU,u(El ● Provide technical support in sales presentations, product demonstrations, and seminars
Q#rj>+? ● Assist sales in technical development of programs, materials and sales strategy
7{e*isV ● Complete Request for Proposal (RFP) responses, enabling Altium sales management to focus on
<Xr{1M D large account opportunity expansion
P ||:?3IH ● Help Channel Partners and TSM establish and manage technical relationships with large
JA~v:ec customer accounts
r.b!3CoQ ● Serve as the technical consultant for large-scale customer proposals
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h{?0 ● Develop training materials and co-develop sales programs and contents, from a technical
T#e ;$\ perspective
\4OX]{ ● Deliver public and private training classes onsite (and web demos)
pT` oC& Technical Support (30%)
aM|^t: ● Provide post sales technical support and training for Channel Partner accounts
7}e73 ● Provide second level support and training for new Channel Partners, their AM’s and technical
v5;V$EGD& staff as needed
qKg*/)sD( ● Provide general product support via email, phone or user forums
5u-jjUO ● Assist in the development of written materials such as technical notes, knowledge base articles
?
@Y'_f and product training materials
X]OVc<F ● Support service project and system integration development(consulting, testing and
/
`Glf| implementing)
<r'l5|er ● Establish, maintain and manage internal relationships among Altium Sales, Support teams &
hln.EAW'Yc R&D
G&HCOR!h Self Development (build and maintain technical knowledge level) (10%)
>3a<#s{% ● Work with early product releases to understand new features and their value
?@i_\<A2 ● Remain current on key industry issues and trends e.g. through magazine and web articles, white
2=PX1kI papers, press releases, conference proceedings, trade shows, seminars, tutorials and other
$ RDwy)9 methods
M &g1'zv?/ ● Concerned about the competitor's products, understand their strengths
x4C}AyR Qualification/requirements:
i/%+x-# ● Electronic Engineering qualification preferred or equivalent experience
`i,l)X] ● 5+ years technical/pre-sales experience
zFqlTUD`t ● Experience in a customer support
rvice environment (preferred)
d/O~"d ● Knowledge of the electronics industry including familiarity with key issues, design processes and
:Ej#qYi products
j r<`@ ● Knowledge of
PCB design,
FPGA design, system design and/or embedded software development
7xIXFuu ● Fundamental understanding on Strategic Sales approach (preferred
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